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MIRPUR-10, DHAKA · AVAILABLE FOR OPPORTUNITIES

Md. Shaharier Hossain Jibon

E-commerce & retail operations professional, keeping orders, returns and inventory moving.

I work at the point where customer promises meet warehouse reality — supervising returns, reconciling inventory, and coordinating couriers so that e-commerce operations stay accurate, fast and trustworthy. Currently with BRAC-Aarong, with prior operations roles at Shwapno and Khaas Food Ltd.

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Portrait of Md. Shaharier Hossain Jibon
REF// SHJ-01 DHAKA, BD
4+ yrs
across e-commerce & retail operations
About

Operations-first, customer-focused

I build my work around one idea: an e-commerce order isn't finished until the customer is genuinely satisfied — even, and especially, when something has to be returned. Over the past several years I've focused on B2C e-commerce operations: returns and refunds, inventory accuracy, courier coordination, and the day-to-day discipline that keeps a distribution operation honest.

At BRAC-Aarong, I supervise a team responsible for return orders and backend inventory processing — reviewing eligibility, issuing RMAs, inspecting returned stock, and flagging fraudulent orders that would otherwise erode margins. Earlier, as Outlet E-commerce Manager at Shwapno (ACI Logistics Ltd.) and Outlet Manager at Khaas Food Ltd., I managed full outlet operations — inventory, staffing, budgets, promotions and compliance — for physical retail alongside e-commerce fulfillment.

I hold a B.B.A. Honours in Management from Habibullah Bahar University College, and I bring a practical, data-informed approach to sales, customer management and problem solving — grounded in day-to-day retail and logistics realities rather than theory alone.

Current roleAssistant, E-commerce — BRAC-Aarong
Focus areasReturns · Inventory · Logistics
Prior rolesShwapno · Khaas Food Ltd.
EducationB.B.A. Honours, Management
Based inMirpur, Dhaka, Bangladesh
Skills & expertise

What I bring to an operations team

A working combination of professional skills, hands-on systems knowledge, and hard-won industry expertise.

Professional skills

Core strengths applied daily across returns, sales and team coordination.

Sales & Marketing Customer Management Teamwork Time Management Problem Solving Data Analysis

Tools & systems

Software used for inventory, fulfillment and day-to-day operations.

MS Office Google Workspace Adobe Magento WMS ERP Meta Business Suite Bizbook

Industry expertise

Domain knowledge built across three e-commerce and retail operations roles.

B2C E-commerce Operations Returns & Refunds Inventory Management Logistics & Distribution Customer Satisfaction
Experience

Professional experience

Four-plus years across returns management, outlet operations and e-commerce fulfillment.

May 2022 —
Present

Assistant, E-commerce

BRAC-AarongDhaka, Bangladesh
  • Supervise a team handling return orders and inventory backend processing of customer orders.
  • Manage customer return requests, assess eligibility, and generate RMAs for approved cases.
  • Coordinate pickups with couriers and track shipments through to completion.
  • Inspect returned items and process refunds, exchanges and Cash-on-Delivery (CoD) refunds, updating inventory records accordingly.
  • Analyze return data to identify trends and improve internal processes.
  • Identify fake orders and accounts to protect profit margins and reduce avoidable returns.
  • Check and ensure the quality of returned products across the team.
  • Coordinate with Sales and Marketing teams to receive photoshoot product returns and dispatch them correctly to the warehouse.
  • Developing an improved return-receiving process through sale channels.
Feb 2021 —
Dec 2021

Outlet E-commerce Manager

Shwapno (ACI Logistics Ltd.)Dhaka, Bangladesh
  • Managed online inventory, maintained stock levels, and coordinated with suppliers and warehouses.
  • Oversaw efficient order processing — accurate picking, packing and timely delivery.
  • Delivered customer support across multiple channels and implemented personalized shopping experiences.
  • Managed promotional campaigns and discounts to drive sales and increase customer loyalty.
  • Monitored key performance indicators, prepared regular reports, and managed budget to keep e-commerce activities cost-effective.
  • Implemented security measures to protect customer data and prevent fraud.
  • Oversaw warehouse operations and daily activities to ensure customer satisfaction, while maintaining a safe working environment and complying with relevant laws and regulations.
Apr 2019 —
Dec 2020

Outlet Manager

Khaas Food Ltd.Dhaka, Bangladesh
  • Managed day-to-day operations for a physical retail outlet alongside localized e-commerce fulfillment channels.
  • Directed omnichannel retail activity, aligning in-store stock with digital order processing and delivery.
  • Managed stock levels and ordering to meet customer demand, and monitored sales performance against targets.
  • Created staff work schedules to ensure adequate coverage at all times.
  • Resolved customer complaints and issues promptly, maintaining high service standards across staff.
  • Prepared and managed the outlet's budget; monitored expenses and analyzed financial reports to identify areas for improvement.
  • Planned and executed promotional campaigns, while analyzing market trends and competitor activity.
  • Maintained a safe working environment for staff and customers.
Education

Academic background

2023

B.B.A. Honours in Management

Habibullah Bahar University College GPA 2.40 / 4.00
2019

Higher Secondary School Certificate (HSC), Business Studies

Komlapur Sher-E-Bangla Railway Government College GPA 2.94 / 5.00
2016

Secondary School Certificate (SSC), Business Studies

Shahjahanpur Railway Govt. High School GPA 3.54 / 5.00
Training

Professional training

Short-form training completed alongside on-the-job experience.

01

Time Management

02

Fire Service & Civil Defence

03

First Aid in Emergency

04

Ownership Thinking

Engagement

Participation & engagement

Operational responsibility taken on beyond regular day-to-day duties.

EVENT OPERATIONS

Aarong Yearly Reduction Sale Fair

Managed the Aarong e-commerce stall at the brand's Annual Aarong Yearly Reduction Sale Fair, handling on-ground customer engagement and sales operations for the event.

EVENT LOGISTICS

50 Years of IBA Jubilee Concert

Managed ground logistics, vendor setups, and backstage operations for the 50 Years of IBA Jubilee Concert.

Outside of work: Cricket Cycling Football Computer Gaming Mobile Gaming
Contact

Let's talk about an opportunity

Open to roles in e-commerce operations, returns management, inventory and logistics. Reach out through any of the channels below.

Location 448/2-448/3, Senpara Parbata, Ward-14, Kafrul, Mirpur-10, Dhaka

References

Professional references from BRAC-Aarong and Habibullah Bahar University College are available on request.

Currently employed, open to the right move

I'm settled at BRAC-Aarong and doing meaningful work, but I'm always glad to hear about roles where operations, returns and customer experience genuinely matter. Feel free to send the details — I read everything myself.

Email me directly

Prefer a document?

Download a copy of my full CV, including references and detailed work history.

Download CV (PDF)